Cloud Messaging Center (CMC) Customer Support Process

Support Requests

Support Requests should be submitted to the ComTech's Network Operations Center (NOC) to generate a support ticket. The NOC is the support organization that provides support 24x7x365. Support tickets are used to track incidents from start to finish. Support Requests may be opened 24x7x365 by using one of the methods detailed below:

Via Phone

  • Contact the ComTech NOC via phone  +1 800.959.3749
  • From the IVR select option #3 for "If you are a customer calling for location based services such as XLP, MLC, WARN Feed and Predict, or Cloud Messaging services"
  • Provide the following information:
    • Your name and contact information
    • Your company's name
    • Please mention "Cloud Messaging Center (CMC)" as the service in question
    • Provide a description of the request or problem and a member of the support team will be assigned to the request

Via Email

  • Send an email to the NOC at NOC@telecomsys.com
  • Provide the following information:
    • Your name and contact information
    • Your company's name
    • Please mention "Cloud Messaging Center (CMC)" as the service in question
    • Description of the request or problem
  • An automated email response will be sent with a ticket number for tracking
  • Once tickets are opened, they can be tracked by emailing/calling the NOC directly.